Duralumin's Portfolio
Hey there!
My name’s Duralumin, and I make technology work for people. I have a passion for deeply understanding problems and inefficiencies and doing whatever is needed to make things better. That could be building a tool, designing or reworking a process, troubleshooting, or just facilitating interdepartmental communication. I'd love to help you with the things you need to do!
Professional Roles
Investigates potential avenues for process improvements, presents recommendations to management, and implements solutions as best aligned with organizational priorities and needs.
Co-led 7000+ workers over 2 successful AI data collection projects to external clients in a remote late-stage startup environment. Led daily pod syncs, provided sync/async training, made final QA audits and calls and wrote performance reports contributing to staffing decisions.
Provides Tier 1 and Tier 2 technical support for campus community of over 8,000 students, staff, and faculty in person, over email and phone, by Zoom, and with remote support screen sharing software in a fast-paced campus environment, owning the full ticket lifecycle in TeamDynamix ticketing system to meet SLA targets.
Projects
The DoppleDesk logo I designed, overlaid over the ticket queue.
DoppleDesk Help Desk SaaS
Problem
Small organizations find popular help desk software expensive and bloated.
Solution
I built DoppleDesk, which supports 20 free agents with the trade-off that each organization must have 50 tickets or fewer in the system at once. This keeps cloud use low, allowing more free seats than popular software and flat, predictable fees for higher limits instead of traditional per-seat charges.
Tools & Implementation
Planned the architecture myself, mocked UI in Figma Make, built using Lovable (extensive testing, debugging, and manual solution design), manually configured Squarespace domain with Zoho inbox, Paddle as merchant of record (higher fees than Stripe but easier tax compliance), ongoing SEO with Semrush and Google Search console.
The full two-page proposal brief I wrote (manual, not LLM-written) and presented to the JLR IT head.
1 / 2
CRM Scoping, Proposal and Migration
Problem
The Junior League of Reading (JLR) had to migrate to a new CRM since its previous one was being sunset. They weren't sure which to choose, or how to perform the migration.
Solution
I recommended and am carrying out a full migration to Zeffy. I've migrated a subset of data and provided written and live demos, so once the board approves (likely some time in early September) I'll move the rest of the data and finalize the reporting presets, workflow templates, and written documentation to allow easy hand-off and ongoing maintenance.
Tools & Implementation
After talking with JLR about their needs, wants, desired integrations and budget, I scoped vendors and narrowed them down to three top options. I then researched those in-depth to develop a proposal brief with a comparison matrix and gap analysis, recommending Zeffy as the most appropriate option while noting its limitations.
The dashboard for XKCDatabase NEO, which shows comic statistics over time.
1 / 4
Automated AI-Powered Notion Database Dashboard
Problem
The xkcd webcomic has over 3000 entries but no property-based search.
Solution
I created XKCDatabase NEO on Notion. It provides data for all 3000+ numbered xkcd comics, dynamic dashboards for long- and short-term trends, and multi-property search.
Tools & Implementation
Make.com automation, API/JSON calls to Explain XKCD wiki, Notion database/automations, regular expressions, YOLOv5s computer vision model (fine-tuned myself with >550 hand-annotated comics over 300 epochs) deployed on Hugging Face as a demo and an API to detect panel edges.
The old portfolio on Notion looked nice, but it was difficult to scale without it growing slow or cluttered.
1 / 4
Static GitHub-Hosted Portfolio Website
Problem
I needed a new portfolio site as my previous Notion-hosted one wasn't customizable or extensible enough. Notion was a bit overengineered and slow for a static portfolio, and LLMs couldn't read it well.
Solution
I built this portfolio page from my strictly defined design direction: hand-chosen hex code theme colors, fonts and icons along with the sharp shapes, subtle background idea, JSON-based object schema for extensibility, and a fast-loading LLM friendly page structure.
Tools & Implementation
I drew a design PDF inspired by the old portfolio and worked with Claude through Figma Make to make it a website. After iteration, I uploaded the site files to a GitHub repository, bought this domain through Squarespace domains, changed the DNS records and created a GitHub Action to recompile when I change the underlying JSON data. I don't need AI for maintenance; I understand the JSON, HTML, CSS and file structure and have been editing them all myself on GitHub. All text is my own.
Process Improvements
Proposed and built a Forms/Sheets/Drive pipeline for my Guest Service team’s room inspections, replacing text messages and formatting reports for bulk submission
- Tickets submitted on first notice for ~95% of issues (up from ~70%)
- Reduced manual entry, formatting, and detail chasing by ~5hr/week
- Resolutions in days (up from 1-2 weeks)
- Revenue boosted as more damages were logged within the billing deadline
Rebuilt an organization's Slack environment, including onboarding automations and help ticket workflows
- Halved average remote onboarding time from ~2 weeks to ~1 week
- Users submit ~1 help ticket per issue instead of ~3
- Improvements built on clear, actionable instructions, data validation (reduces backtracking), and well-documented workflows
Identified redundancies and discrepancies in internal process documentation and created a new layout design to prevent future confusion
- Separate pages for tasker and reviewer portions of the same AI data training pipeline led to missed updates and disagreement on standards
- Proposed and built a dual-column design with the tasker instructions on the left and the reviewer rubric on the right
- Taskers and reviewers stayed on the same page, and this design scheme has now been adopted across the start-up's projects
Audited a Google Workspace after the admin left suddenly, proposed changes directly to the CEO, and carried them out
- Permissions given by department, eliminating delays and manual changes
- Organizational units for specific app permissions and dynamic Google Groups for shared inboxes and Drives
- Handled change communications during the transition
- Recommended and wrote policy for name-based emails instead of role-based for professionalism and accountability
Certifications
AWS Solutions Architect Associate
Validates my ability to review, design, and improve architectures based on the AWS Well-Architected Framework, incorporating AWS cloud-based services into resilient solutions.
CompTIA A+ Certification
Shows that I can perform critical IT support tasks, as well as diagnose and resolve IT issues based on the CompTIA troubleshooting methodology.
Salesforce Certified Platform Foundations
Confirms foundational Salesforce Platform knowledge, including common CRM use cases, reporting features, data security and sharing, and cross-departmental collaboration.
Microsoft 365 Excel Associate
Proves that I can create and edit complex Excel workbooks, using formulas and graphic elements to create professional reports.
Skills
Tools
Lovable
Google Admin
Make.com
GitHub
Google Forms
Google Sheets
Squarespace
Hugging Face
Slack
Figma Make
Notion
C Sharp
Technical Skills
API endpoints and JSON
Databases and SQL querying
AI-assisted development
Automation
Solution design
Programming
Machine learning
Documentation
Data quality auditing
Soft Skills
Cross-departmental collaboration
Communication
Professionalism
Training and workshops
Conflict resolution
Presentations and proposals
Structured problem-solving
Other Projects
wDIM Desktop Icon Manager: A manual/hand-coded C# and Windows Forms application to create, edit and apply desktop themes, with comprehensive documentation
PitchLoop: A utility for looping and pitch-shifting YouTube videos in your browser, since an iOS update broke the extension I was using for YouTube pitch-shifting
Aesthetica Standard: A simple, easy-to-use photo editor made with Lovable to create aesthetically pleasing image posts and wallpapers without any log-ins or modern website bloat